Refund Policy

1. Overview

FemmeAI uses a credit-based system for access to the AI chat service. This Refund Policy explains when credit purchases may be eligible for a refund.

2. Non-Refundable by Default

In general, all credit purchases are non-refundable once a purchase is successfully completed, as credits are made available for immediate use.

3. Exceptions

We may consider refunds in limited cases, for example:

• You were charged more than once for the same transaction.
• A clear technical issue prevented any use of the purchased credits within a reasonable time after purchase.

Refund decisions are at our sole discretion. We may request additional information to evaluate your request.

4. How to Request a Refund

If you believe you are eligible for a refund, contact us using the contact information provided in the app or on the website. Please include:

• Your name or identifying information.
• The date and amount of the transaction.
• Any relevant Stripe receipt or transaction ID if available.
• A brief explanation of the issue and why you are requesting a refund.

5. Processing

If a refund is approved, it will generally be processed back to the original payment method via Stripe. Processing times may depend on your bank or card issuer.

6. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated version in the app or on the website. Your continued use after changes take effect means you accept the updated policy.